|On-Line Help Desk|
Why purchase a Hot Swap Warranty Service with NeutronCanada.com?
- Use our easy online form to get your RMA
quickly, instead of wasting hours on the phone with
manufacturers who have better things to do and lots of people
to deal with - or waiting days for them to reply to your emails.
- Replacement will be on its way to you in
3-7 business days unlike with the manufacturer, whom you may
still be trying to contact in that time and who can take weeks
or even months to ship out a replacement.
- Manufacturer's warranty is honored for the
entire length of the initial warranty
¹ even if the drive needs to be
replaced or repaired. The manufacturer often only gives a 30 day
warranty after the first time the item is returned, voiding the
rest of the warranty.
- Discontinued or unavailable items are
upgraded to a similar one or better
² because we know you need an item
fast. There may be nothing the manufacturer can do for you in
a similar situation.
- No hidden cost under "Manufacturer's
warranty" Lots of manufacturers may not handle the
warranty as you expected even they claim their products have
warranty (even lifetime warranty). Some manufacturers may charge
the handling fee to cover their return handling.
Others may require you to return the defective items to dealers,
then to manufacturers for the warranty services. Since you are
valuable customer of NeutronCanada.com, we will help you to handle
your warranty service though manufacturers if you need.
However, if you did not purchase the warranty service from us,
we may charge you a reasonable rate to cover the expense
directly incurred from handling your defective item. The labor,
communication, and material costs are used to cover diagnostic,
reports writing, contacting, packaging, insurance, follow up,
receiving, and Shipping to you.
¹ warranty is based upon the original invoice date and is not reset.
² the drive may not be brand new.
If you would like to contact our staff for a warranty product return,
please use this form.
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