Customer Service On-Line Help Desk What is a "special order item"? The special item is an item which requires special ordering procedures through manufacturers or distribution channels. Most of them are "built" after "order" (or "ship" after "confirmation"). Therefore, there is no return/cancellation and the defective items will be directly serviced by the manufacturers only. Please verify the specifications to see whether they meet your application. Call manufacturers tech support if you have any questions. Once the order has been confirmed, it may take 2-3 weeks to ship out. How to order "special order item"? There is no difference in the ordering. After you place the order, our sale will contact you for the detail. There is no surcharge for special order items.

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