Home Page of NeutronCanada.com Manage/Browse Your Account Profile View Your Current Shopping Cart Tracking Your Order Packages Get Help On-Line Contact Us through Online Messages Custom & Duty Free Back to NeutronCanada.com Home Page
Home Page of NeutronCanada.com Manage/Browse Your Account Profile View Your Current Shopping Cart Tracking Your Order Packages Get Help On-Line Contact Us through Online Messages Custom & Duty Free Back to NeutronCanada.com Home Page

Customer Service
On-Line Help Desk
1st Time Buyer
How do I place an order?
  You can place your order in one of three ways:
  • online, at http://www.NeutronCanada.com;
  • by calling NeutronCanada.com at 814-237-0902 or
  • by faxing your order, including credit card information, to 814-861-8137.
  • How can I remove items from my shopping cart?
      Removing an item is just as easy as selecting an item for purchase -- just change the qty to "0" and update the cart.
    How do I know my transaction is secure?
      You can look for security information when you're in the process of placing an order: if you're using Netscape 4.0, look for the word "Security" in the toolbar near the top center of your screen. There will be a lock image, locked, immediately above the word "Security". Click on the lock, and you will be shown detailed security information that reveals you're accessing an encrypted, or secure, page. If you're using earlier versions of Netscape, there will be a blue line across the top of your browser when you're viewing a secure page. Internet Explorer 4.0 will notify you when you are about to load a secure page by popping up a small "Security Alert" window.
    How can I pay?
      When you place an order with NeutronCanada.com, you may pay by credit card (Visa, Mastercard, Discover, American Express), check, and money order. Cash may not be sent through the mail. For international orders we may accept only American Express for credit card payment due to the difficulty to verify credit cards issued by banks in other countries. You may pay by wire transfer in this case. All the transactions will be in US Dollar. We are not responsible for the exchange rate involved during the transactions, either in charging or refunding your account.

    For wire transfer bank account:
    Please call (1-814-237-0902 Ext. 223) or email us for details.

    We now accept payments through PayPal®. PayPal® accepts VISA, MasterCard, Discover and American Express credit cards. And it's free to use. You can pay by PalPal® in your local currency to avoid possible currency conversion charges by your credit card banks. Canadian customers have the choice to pay in US or Canadian dollar. At the order confirmation page, Canadian customers have the choice to select the currency they want to pay for their orders. By paying through PayPal®, you know exactly how much you pay for your orders in Canadian dollors. If you do not have a PayPal® account, just go to PayPal® site and sign up a free account.
    Can I pay by check?
      Yes, payment by check is acceptable. Please note that your order will be shipped only after your check has cleared.
    How do we process checks?
      We often get questions about how long a check will take to process. Here is the procedure, once we receive your check: We deposit your check at our bank. Our bank sends your check to the local check clearinghouse for processing. The check clearinghouse identifies which bank your check is written on. The check clearinghouse sends your check to that bank for payment. The bank transfers the money to the check clearinghouse. The check clearinghouse transfers the money to our bank. We ship your order. As you can see, this process takes 10 to 15 business days.
    Is my order subject to state sales tax?
      All orders that originate in, or will be shipped to CANADA will be assessed a sales tax and any applicable tax for the order to be shipped to CANADA.
    Do you match prices?
      Due to the volume of orders we receive, it is not possible to negotiate with customers on prices. Besides, NeutronCanada.com gives you such a great deal, with super low prices on hundreds of items every day!
    Do you offer price protection?
      Keeping prices as low as possible is always our priority. But prices do fluctuate! We work hard to keep our prices as low as possible for the current market conditions. Market conditions change frequently, and we adjust our prices accordingly to make sure you get a terrific deal. We do not offer any other type of price protection.
    Can I just make a quote? How long will the prices I see be valid?
      Sure, you can obtain a quote. But we cannot lock you in to the price you are quoted. Due to the rapidly changing nature of the computer market, we urge you to place your order shortly after receiving your quote to insure that you obtain the same price you were quoted.
    When will you ship my order?
      It depends on the shipping method. Since the warehouses do not ship directly to Canada, the items you ordered must be sent to our headquarter in PA, USA. before it ship to you. The items also need time to pass custom. In general, for ground shipment, it may take 10 to 15 days. For express service, it may take 5 to 10 days. All the days are counted as business day.
    How will my order be shipped?
      Your order will be shipped depending on the shipping method you choose at the time you placed the order.
    Can I have items shipped to an address other than the billing address?
      For your security, Neutron will only ship to a shipping address which is registered with your credit card. This is to protect you in the event that your credit card is stolen. If your shipping address is not the same as your billing address for the card, most credit card companies will list your shipping address as an "alternate shipping address" or in their "credit card notes" upon request. In the unusual event that neither of these options are supported by your card company, we will occasionally process an order upon receipt and approval of a Purchase Authorization form. Please contact us for further details.
    Where will my order ship from?
      Our headquarter is in PA, however, we rely on the logistic supports from several nationwide suppliers. Your order will be shipped from the closest warehouse to your location depending on the availability of the item. Please keep in mind that, your order might not be shipped from our office in PA.
    Information Accuracy?
      We attempt to be as accurate as possible in our content, pricing, and rebate information; however, we cannot guarantee that product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that information is incorrect price due to typographical, informational, technical or other errors, we will not be liable for any customer's loss.
    Rebate Eligibility?
      We attempt to be as accurate as possible in our rebate information; however, we cannot guarantee rebate accuracy and eligibility due to typographical, informational, technical or other errors. Please check manufacturer web site for terms and conditions when using rebate.
    What is a "special order item"?
      The special item is an item which requires special ordering procedures through manufacturers or distribution channels. Most of them are "built" after "order" (or "ship" after "confirmation"). Therefore, there is no return/cancellation and the defective items will be directly serviced by the manufacturers only. Please verify the specifications to see whether they meet your application. Call manufacturers tech support if you have any questions. It may take 2-3 weeks to ship out.
    How to order "special order item"?
      There is no difference in the ordering. After you place the order, our sale will contact you for the detail. There is no surcharge for special order items.
    Browse Customer Service Topics:
    Finding Product
    Searching NeutronCanada.com, Brands, Product Information/ Availability, Special Order Items

    Placing Your Order
    Order Confirmation, Credit Card Security, Order-By-Phone, Purchase Order, Hot Swap Warranty Service

    Order Processing
    Product Information/ Availability, Warranty Information, Expected Delivery Information, Cancelling an Order, Return Policy, Order Tracking, Forms

    My Account Management
    Changing Account Information, Forget Your Password, Forms

    Terms & Conditions, Return Policy, Privacy Policy
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