Product Description:
eTAC
- Integrated WEB support for hardware & software
- 7x24 Internet information access for tech support, tech tips, FAQs, diagnostic information, etc.
- Technical E Mail inquires & responses
Technical Telephone Support
- Technical phone support for hardware & software, with preferred access to Motorola Tech Support Center
- Problem resolution by remote connection to network by Motorola Technical Support
- Critical problem escalation
Software
- New Software updates and feature releases electronically, media by request
- During and post Warranty software patches
- Priced on a per unit basis, must put all units under contract
- 8 AM to 6 PM local time, Mon-Fri
Service Contracts and Warranty Extensions
Service Contract - Service Type: Product Installation and Set Up Service Contract - Service level: Phone support
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